Delivery and Refund Policy

1. Delivery

Nichle is a digital service; there is no physical product and no shipping.

Pro features are available in your account as soon as payment or the free trial starts. The service is used through the web app (www.nichle.com) and the Chrome extension, signed in to your account.

A first subscription includes a 7-day free trial. Cancel before it ends and nothing is charged.

2. Withdrawal and refunds

• You may withdraw within 14 days of the contract being formed, without giving a reason and without penalty, by e-mail to destek@nichle.com, or in writing to Mecidiyeköy Mah. Selahattin Pınar Aralığı Sk. Hüseyin Özer İş Merkezi No: 3 İç Kapı No: 8, Şişli / İstanbul, Türkiye.
• On withdrawal, the amount charged is refunded within 14 days of your notice reaching us, by the payment method you used, at no cost to you.
• Cancelling during the free trial means nothing is charged at all. The 14 days start when the contract is formed, that is when the trial starts, and the trial counts towards them. Cancelling in the app stops renewal; on its own it is not a request for a refund.

3. Cancelling a subscription

• You can end your subscription at any time, without a reason and without penalty: Account Settings → Billing → “Cancel Plan” (a few optional questions and one offer are shown, all skippable), or by e-mail or in writing.
• Your termination notice is processed within 7 days at the latest and confirmed to you electronically. Nothing is charged after termination; any charge taken after your notice reached us is refunded.
• On a monthly or yearly plan, access runs to the end of the paid period, and you can undo the cancellation until then. On a yearly plan, on request, the amount for the unused period is refunded within 15 days of termination, and access then ends on the day of the refund.
• If the current period has not yet been paid for (just after a trial ends, or after a failed payment), cancelling ends the subscription at once, the pending invoice is withdrawn and nothing is charged; such a cancellation cannot be undone.
• An account holds one subscription at a time, and a cancellation covers every Nichle subscription on the account.
• For a subscription charged through iyzico, cancelling stops renewal at once and cannot be undone; your access runs to the end of the paid period (or the trial), after which you can subscribe again at any time. A yearly subscription is reminded by e-mail 30 days before it renews.
• If a payment does not go through, Pro is paused until it does and the payment is retried once. If that retry also fails, the subscription ends by itself, the pending invoice is withdrawn and nothing is owed.

4. Requesting a refund

To request a refund or cancellation, write to destek@nichle.com from the e-mail address on your account. Refunds go back to the card and method you paid with; how long they take to appear depends on your bank.